Shipping Policy

1. Order Processing Time

We process orders on business days (Monday to Friday, excluding public holidays). After order confirmation, processing time is 1 to 3 business days. Processing time does not include shipping transit time.

Orders placed after 5:00 PM on business days will begin processing on the next business day. Orders placed on weekends and holidays will be processed on the next business day.

2. Shipping Methods and Rates

We offer two shipping options for your convenience. Shipping costs are accurately calculated and clearly displayed at checkout based on your delivery address and selected shipping method.

Standard Shipping

Delivery Time: 8 to 12 business days
Best for: Orders that are not urgent, more economical option

Express Shipping

Delivery Time: 3 to 7 business days
Best for: Orders that need to arrive sooner

Shipping costs are calculated at checkout based on package weight, destination, and selected shipping method. Express shipping rates are higher than standard shipping rates.

3. Free Shipping

Orders totaling [please fill in, e.g., USD 50] or more qualify for free shipping (applicable to standard shipping). Certain promotions may have additional free shipping terms as indicated in the promotion details.

4. Order Tracking

After your order ships, you will receive a shipping confirmation email containing a tracking number. You can track your package through the following methods:

Click the tracking link in the email to visit the carrier's tracking page;

Log in to your Mondioo account and view the latest shipping status under "My Orders."

Please note that tracking information may take 24 to 48 hours to update in the carrier's system.

5. International Shipping and Customs

We ship to customers worldwide. For international orders, your package may be subject to customs duties, VAT, or other import fees upon arrival in the destination country. These fees are determined by the destination country's customs authority and are payable by the recipient (you). We cannot predict or control these charges. We recommend checking with your local customs office before ordering. If a package is returned or abandoned due to the recipient's refusal to pay customs duties, related costs (including but not limited to return shipping, duties, and storage fees) shall be borne by you.

6. Address Accuracy

You are responsible for providing an accurate and complete shipping address at checkout. If you discover an error in your shipping address, please contact our customer service team immediately. We will do our best to assist, but we cannot guarantee successful changes once the order has entered the shipping process. Any delivery failures, delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses shall be your sole responsibility.

7. Lost, Damaged, and Delayed Packages

If your package is lost or significantly damaged in transit, please notify us through the contact methods on our website. We will coordinate with the carrier to resolve the issue.

Lost Packages: If your package has not arrived 10 business days after the estimated delivery date, please contact us. We will assist you in filing an inquiry or claim with the carrier.

Damaged Packages: Please inspect the outer packaging upon receipt. If there is visible damage, we recommend taking photos before signing. If you discover product damage, please retain the original packaging and contact customer service within 3 business days.

Please note: Delivery times are estimates. Actual delivery may be affected by carrier operations, customs clearance, extreme weather, public holidays, and other factors beyond our control. We are not responsible for delivery delays caused by such factors.

8. Address Changes and Order Cancellations

Once an order is submitted, we process it promptly. If you need to modify the shipping address or cancel the order, please contact customer service immediately. We will do our best to assist before the order enters the shipping process. Once an order has been shipped, cancellation is no longer possible and must be handled through the return process.

9. Contact Us

If you have any questions about our Shipping Policy or need assistance with order delivery, please contact us through the contact methods on our website.