Returns Policy

1. Overview

We are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with a purchased product, you may request a return within the timeframe specified in this policy. Please read the following terms carefully before submitting a return request.

2. Return Window

You may request a return within 14 business days of receiving your product. Return requests submitted after this period may not be accepted.

3. Return Conditions

Returned products must meet the following conditions:

Products must be unused and unopened;

Original packaging must be intact with all accessories included (such as pumps, caps, instruction manuals, etc.);

Products must not have been tampered with or damaged (except for damage caused during shipping);

Return requests must be submitted within the specified timeframe.

For returns due to product quality issues (such as expired, damaged, leaking, or incorrect items), the "unused and unopened" condition does not apply. However, please contact us as soon as possible after discovering the issue.

The following circumstances generally do not qualify for returns:

Products have been used or opened (except for defective products);

Packaging has been significantly damaged or accessories are missing (except for shipping damage);

Return requests are submitted beyond the specified timeframe;

Clearance items or products marked "non-returnable" (if any, these will be noted on the product page).

4. Return Process

The return process is as follows:

Log into your account, go to "My Orders," and find the order you wish to return;

Click "Request Return," fill in the reason and relevant information;

After submission, you will receive a return authorization confirmation email (including the return address);

Ship the product back in its original packaging, ensuring it is properly packed to avoid secondary damage in transit;

After we receive and inspect the returned product, we will notify you of the result.

If you need to return a product but cannot submit the request through the website (e.g., you do not have an account or encounter technical issues), please contact our customer service team directly through the contact methods on our website, and we will assist you.

5. Return Shipping Costs

Return shipping costs are allocated as follows:

For returns due to product quality issues (such as expired, damaged, leaking, or incorrect items): Return shipping costs are covered by us. Please pay the shipping fee upfront and provide the receipt or invoice, and we will reimburse you for the actual amount;

For returns due to customer reasons (such as changed mind, unsuitable skin type, ordered wrong product, etc.): Return shipping costs are your responsibility.

If we provide a return label (where applicable), the cost may be deducted from your refund.

6. Refunds

After we receive and inspect the returned product, we will process the refund as follows:

Upon successful inspection, we will initiate the refund within 3 to 5 business days;

The refund will be issued via your original payment method. Processing times vary by payment channel:

Credit/Debit cards: typically 5 to 10 business days;

PayPal: typically 3 to 5 business days;

Other payment methods: please refer to the respective channel's refund policy.

The refund amount will be based on the actual amount you paid (after discounts), not the original product price.

If the return causes the order total to fall below the free shipping threshold, we will deduct the applicable shipping fee from your refund.

Please note: Refund processing times for some payment channels are beyond our control. If you have not received your refund after the estimated time, please contact your payment provider directly.

7. Exchanges

We currently process returns as refunds rather than direct exchanges. If you still wish to obtain the product, you may place a new order after the return is completed.

If you need a replacement for the same product due to quality issues, please contact our customer service team, and we will arrange for a replacement to be sent without requiring a new order.

8. Refund Method and Notification

Refunds will be issued via your original payment method. We do not issue refunds in the form of store credit, gift vouchers, or other non-original payment methods unless you specifically request otherwise.

After the return is processed, you will receive a refund confirmation email. If you do not receive it, please check your spam folder or contact customer service.